Terms and Conditions of Subscriber / Service Agreement

Real-Time Technologies Business Solutions (Pty) Ltd, trading as Realtime Technologies.

62A Norite Rd, Helderkruin, Roodepoort, 1724 Tel: 010 593 0999 Cell: 083 353 7333 info@realtime-technologies.com www.realtime-technologies.com

These terms apply to every Product and Service we supply, as described on www.realtime-technologies.com and on the quotation, order, subscriber agreement or work authorisation that you sign (the Order). By signing the Order, paying a deposit, or accepting delivery or installation, you agree to these terms.

1. Scope of Products and Services

Thank you for choosing Real-Time Technologies Business Solutions (Pty) Ltd. The Products and Services covered by this agreement are those on the Order, and may include any combination of:

Voice solutions — PABX and hosted / CloudPBX, handsets (including Yealink, Fanvil, Polycom and Cisco), hunt groups, IVR, call recording and related licences.

Infrastructure installs — structured cabling (Cat5e / Cat6, Cat3 telephone and fibre), racks, patch panels, Wi-Fi (including Ubiquiti, TP-Link Omada, Ruijie and Cudy), switching and labelled tests.

Firewall deployments — including Fortinet, MikroTik, Juniper and Zyxel, VPN, dual-WAN and content filtering.

CCTV solutions — survey, design, cabling (Cat6 or RG59), PoE, cameras and NVRs (Hikvision and Uniview), remote viewing and related licences.

Solar energy solutions — PV arrays, Victron Energy inverters, chargers and MPPT controllers, Freedom Won batteries, GX / VRM monitoring and related accessories.

Maintenance — firmware, licences, cabinet health, Wi-Fi, recorder and plant health, Gauteng call-outs and remote support.

These terms apply to all such Products and Services, and to any other items stated on the Order, for the fees and charges (Charges).

1. Third-party networks and utilities

We will use all reasonable endeavours to make the Services available as soon as possible. Where any part of the Service is provided by a third party (including Telkom or another network operator, an electricity distributor, a landlord, a fibre provider, or a manufacturer such as Victron, Freedom Won, Hikvision, Uniview, Fortinet or Yealink), that Service may be delayed, interrupted or diminished for reasons beyond our control. We are not liable for that delay, interruption or diminution. If we help you apply for a line, fibre circuit, electricity connection or wayleave, we are not liable for delay or non-provision by that supplier.

1. Commencement and duration

This agreement starts on the date we activate the Service or complete the installation, whichever is earlier. It runs for the initial period stated on the Order. If no period is stated on a recurring Service such as hosted voice, connectivity or maintenance, the initial period is 24 months. After that it continues month to month until either party ends it by giving the other at least 20 business days written notice. Once-off installation work is complete when we issue handover or sign-off. The warranty and maintenance clauses still apply.

1. Charges and payment

The Charges are those on the Order, as updated in our then-current tariff. Subscription is charged pro-rata from activation. You must pay by debit order or electronic transfer within 14 days of the invoice date, free of deduction or set-off. Charges include monthly access, reconnection, migration, call and data usage, extra camera or user licences, solar monitoring, call-out fees and any other charges for the package you use. All Charges include VAT unless stated otherwise.

1. Early termination

If this agreement ends before the end of the Initial Period, you must pay the remaining monthly subscription or access Charges for that period, plus an early-termination charge for any bundled equipment (including handsets, routers, firewalls, cameras, NVRs, inverters and batteries). If you have a Telkom Diginet or similar link, you remain liable for any charges we owe that provider because of the early termination.

1. Invoices, addresses and proof

Our monthly invoice is proof of the amount you owe and of the facts stated in it. The address on the Order, or any later address you give us in writing, is your chosen domicilium. Our domicilium is 62A Norite Rd, Helderkruin, Roodepoort, 1724. You must tell us in writing of any change of address, email or banking details within 7 days.

1. Standard of work and extra services

We will provide the Services in a professional manner and will respond to maintenance requests that form part of your Service as soon as reasonably possible. Work is ordinarily scheduled during business hours in Gauteng. After-hours, weekend and public-holiday call-outs may attract an extra Charge. Extra work not on the original Order is subject to these terms and to agreed extra Charges. You must give us safe access to cabinets, roofs, plant rooms and camera positions.

1. Delivery, installation and sign-off

Delivery depends on stock and third-party lead times. Risk in the Products passes to you on delivery to site. You must follow the manufacturer’s instructions and licence terms. Your signature on a delivery note, timesheet, test sheet, camera handover, installation sign-off or login pack means you are satisfied and that we may invoice you.

1. Warranty

Products are warranted in line with industry practice, subject to the manufacturer’s terms. This includes Victron Energy, Freedom Won, Hikvision, Uniview, Fortinet, Yealink and other brands we supply. Manufacturer terms prevail. Our installation workmanship is warranted for 12 months from handover unless the Order says otherwise. The warranty does not cover surge damage beyond the specified protection, water ingress where we did not fit the enclosure, unauthorised modification, or use outside the manufacturer’s limits.

1. Equipment that remains our property

Routers, firewalls, handsets, cameras, NVRs, inverters, batteries, controllers and other equipment supplied as part of a package or rental remain our property unless the Order says you have bought them. We may remove that equipment when this agreement ends. You must tell the owner of the premises that we own it. If it is stolen, lost, damaged or inoperable you must notify us immediately. You are liable for unauthorised use until you ask us to lock or disable it. Wilful damage may be charged at reasonable replacement value.

1. Care of equipment

You must keep the equipment in good working order and must not modify it without our written consent. Solar plant must be kept dry and ventilated as specified at handover. CCTV and network cabinets must stay accessible and reasonably free of water and dust.

1. Risk and indemnity

Risk attached to the use of the equipment and its connection to a network, electrical supply or solar plant passes to you on the start date. You indemnify us against claims by other people relating to that use, except where caused by our fraudulent conduct.

1. Know-how

We retain all rights in our methodologies, designs, IP schemes, camera plans, solar diagrams and other know-how created when we provide the Services.

1. Limitation of liability

Unless your loss arises from our fraudulent conduct, we are not liable for any loss, injury or damage, including loss of profit or any indirect or consequential loss, whether caused by us, a network operator, an electricity supplier or a manufacturer. We do not guarantee uninterrupted voice, internet, camera recording or power during load-shedding, third-party outages or force majeure. Battery runtime depends on the load you connect and on the state of charge when the outage starts.

1. Assignment

We may assign this agreement to another service provider if we are satisfied it will keep to our standard of service.

1. Whole agreement

These terms and the Order are the whole agreement. No other term applies unless we agree to it in writing.

1. Loss of third-party authority

If our authority to procure a Service from a third party ends, we may assign this agreement or suspend or cancel the affected Service. You will not pay for Services we have suspended in those circumstances.

1. Confidentiality and POPIA

We will not disclose your confidential information except as needed to supply the Services, to bill you, to support the plant or to comply with law, in line with the Protection of Personal Information Act. You may refer disputes to the relevant regulator, including ICASA where applicable. Camera systems on your premises record for your purposes. You are the responsible party for that footage.

1. Acceptable use

You agree to any notice, directive or policy that governs use of the Services and that applies to subscribers generally.

1. Independence of hardware

The Services are not conditional on the continued operation of any Product bought or hired for use with the Services.

1. Caps and overage

If a Service is capped (voice minutes, data, camera storage, solar export or otherwise) and you exceed the cap, you pay the extra Charges.

1. Call-limit and monitoring tools

We do not guarantee any call-limit, camera-storage or battery-reserve tool. You remain liable for all Charges incurred on the Services.

1. Lawful use

You will not use the Services to create, store or send illegal content or spam, or to infringe copyright. You will not point cameras in a way the law does not allow. You will not bypass inverter, battery or electrical protection we have installed.

1. Codes of conduct

You agree to our Acceptable Use Policy and, where they apply, the WASPA and ISPA codes. These terms are published at www.realtime-technologies.com and will be emailed on request.

1. Breach of use policies

A breach of clauses 23 or 24 is material. We may suspend or end the Services immediately and claim the Charges for the rest of the contract period.

1. Credit limit

We may set a credit limit and suspend the Services if you exceed it. You remain liable for usage above that limit whether or not we have notified you.

1. Legal costs

If you breach these terms you are liable for our legal costs on the attorney-and-own-client scale, including collection commission. Payments are applied first to costs, then interest, then capital.

1. Electronic copy

A scanned copy of these terms and of the Order is sufficient evidence of the content and of the signatures.

1. Authority and suretyship

If the Subscriber is a company, close corporation or trust, the person who signs warrants that they are authorised to bind the Subscriber and to sign any debit order. That person binds themselves as surety and co-principal debtor for all of the Subscriber’s obligations.

1. Governing law

This agreement is governed by the law of the Republic of South Africa. The parties consent to the jurisdiction of the Magistrates’ Court, without limiting our right to proceed in the High Court.